Terms and Conditions

Taxi Tirol Connect KG in Gründung (in formation)
Technikerstraße 78, 6020 Innsbruck, Austria
Phone: +43 676 931 1379 · Email: [email protected]

Last updated: November 2026

Taxi Tirol Connect carries passengers and their luggage across Europe.

Booking

Your contract with us begins when we confirm your booking. It covers you and your luggage, from your pickup point to your destination.

Bookings made through our website are binding once confirmed.

Please check your details before you book. If something is wrong and it costs us extra, we will pass that cost on.

We will send you a reminder about your transfer at least a day before you travel.

Your driver will be waiting in the arrivals hall with a name sign.

Waiting time

For airport pickups, waiting time begins at the actual time of landing. We wait free of charge for:

• Bolzano Airport and Memmingen Airport: 45 minutes
• Innsbruck Airport and Salzburg Airport: 60 minutes
• Munich Airport, Zurich Airport and Verona Airport: 90 minutes

This waiting time allows for passport and border control and baggage reclaim.

For pickups at a railway station and all other pickups (hotel, accommodation or any other address), we wait 15 minutes free of charge from the agreed pickup time.

After that, waiting is charged at the rates under “Prices”. Your driver will let you know before any charges begin.

If the wait is our fault, you do not pay for it.

No-shows

If you are not at the pickup point and we have not heard from you by the end of the free waiting time, we treat the journey as a no-show and the full fare applies. We will deduct anything we save.

If you contact us during the free waiting time, your driver will wait longer where possible, and our waiting time rates then apply.

Your driver will try to reach you on the number from your booking before leaving, so please keep that phone reachable while you travel.

If you let us know before the waiting time is up, we will find a solution with you.

Children

Children of any age are welcome, and our vehicles are equipped for them.

We use only i-Size (UN R129) child seats with Isofix, at no extra charge.

Please tell us how many children are travelling and how old they are when you book. The correct seat depends on a child’s age, height and weight, so we need those details to have the right one ready.

If we are told late, or the details turn out to be different, we may have to source the correct seat at short notice and your pickup could be delayed. If we cannot arrange it in time, the journey cannot go ahead, since carrying a child without the correct seat is not legal.

Prices

The price in your booking confirmation is fixed. Traffic and a longer journey do not change it. The only items charged on top are the extras listed below. Our prices follow the Tyrolean guide rates and contain nothing hidden.

We run early-booking discounts and last-minute offers from time to time. You will find them on our website.

Extras are charged as follows:
Waiting beyond the free period: EUR 0.75 per minute
Extra distance: EUR 2.15 per kilometre
Extra stop with no significant detour: free of charge

Extra stops and route changes

You can add a stop or change your destination during the journey if your driver agrees and the schedule allows.

Brief stops along the agreed route are included. If the route becomes longer or the wait adds up, we charge the difference at the rates under “Prices”. Your driver will tell you the amount before going ahead.

If you change anything before the journey, we treat it as a new booking at the fixed price applying at that time.

Payment

You can choose to pay online when you book or on arrival.

Online, we accept debit cards, the major credit cards (not American Express), SEPA transfers and instant bank transfers.

If you pay on arrival, you pay your driver at the end of the journey, in cash or by card.

If you have chosen to pay on arrival, we will invoice you for any cancellation fees, or for the fare in the case of a no-show.

Cancellation

Cancel more than 24 hours before your pickup and there is no charge.

Between 24 and 12 hours, we charge 50% of the fare.

Between 12 and 6 hours, we charge 75%.

Under 6 hours, or if you do not travel, the full fare applies.

What counts is when your cancellation reaches us. You can cancel by email at [email protected] or by phone on +43 720 704 407.

If your flight is cancelled, we will cancel your transfer free of charge, even within 24 hours of the scheduled pickup. Please notify us without undue delay, and at the latest by the agreed pickup time, and send us proof of the cancellation, such as the notice from the airline. Any amounts already paid will be refunded in this case. If notice is not given in time, the general cancellation terms apply.

If we are not informed, the transfer is treated as a no-show and the full fare is payable.

If you book less than 24 hours ahead, the same scale applies from the moment you book, so there is no free cancellation window on those bookings.

We refund within 14 days, using the payment method you booked with. If you paid cash, we will transfer the amount to an account you give us.

Eating and drinking

Please do not eat or drink in our vehicles. This is for safety and hygiene.

On longer journeys we are happy to stop at a service area if the schedule allows.

If a passenger disregards this, your driver may end the journey and ask them to leave the vehicle. The fare is not refunded in that case, and if it has not yet been paid, it is payable as far as the journey went.

If a vehicle is damaged or left dirty through carelessness, the cost falls to you.

Smoking

Smoking in the vehicle is prohibited by law, for everyone on board, drivers included. This covers vapes, heated tobacco and similar products.

If a passenger disregards this, your driver will pull over and ask them to leave the vehicle. The fare is not refunded, and if it has not yet been paid, it is payable as far as the journey went.

We are happy to stop for a cigarette on the way if the schedule allows.

Pets

Assistance dogs and guide dogs travel free of charge, with no carrier and no need to tell us in advance. Nothing below applies to them.

Other pets travel in a suitable carrier. Please tell us what kind of animal it is and how large when you book, so we can send the right vehicle. The animal must be healthy and fit to travel.

We cannot carry animals we were not told about, since it affects which vehicle we send, and our cancellation terms apply in that case. If the animal soils the vehicle, the rule under “Eating and drinking” applies.

Luggage

You tell us about your luggage when you book. The booking form separates suitcases, ski bags, snowboard bags and other bulky items, and caps how many of each fit in which vehicle.

We carry the luggage you have told us about. We cannot promise space for anything else, and in some cases it will not fit at all, even for an extra charge. What decides this is the vehicle’s payload and maximum permitted weight.

If the load comes out over the limit, we will send a larger vehicle or a second one, and we will agree the extra cost with you beforehand.

Ski and snowboard equipment travels free of charge if you told us about it when booking. Skis and boards need a bag or cover.

Groups

Our current fleet carries groups of up to 18 at once, depending on luggage and weight. For larger groups we send several vehicles. If your group exceeds our capacity, one of our partner firms takes the transfer.

Your driver and vehicle

The driver and vehicle we name come from our schedule at the time and are not a binding commitment. If a driver falls ill or a vehicle develops a fault, we may send a different driver or another vehicle of at least the same standard at short notice. We will let you know as soon as we can.

Everything else stays as booked: pickup, destination, price, and any equipment we have promised. There is no entitlement to a particular driver or vehicle.

Delays and disruption

Give us your flight number when you book and we will track your flight live. We then handle delays, diversions and early landings automatically, with nothing needed from you.

Without a flight number we cannot track anything. Your agreed pickup time stands, and you will need to tell us about any changes straight away.

What we cannot see is whether you have missed your flight or are not flying at all. Please let us know as soon as possible if that happens, so we can reassign the vehicle.

If we do not hear from you, we treat it as a no-show and charge accordingly, along with any additional costs we incur in the meantime.

If a delay is our fault, we are liable under Austrian law. Where we have been merely careless, our liability is limited to losses you could reasonably expect from this kind of booking. That limit does not apply if we have been grossly negligent, if we have acted deliberately, or if someone is injured.

If we cannot run your transfer, or cannot run it on time, you receive the full fare back.

We are not liable for events outside our control, including severe weather, road closures, avalanches and decisions by the authorities.

Delayed luggage and liability

If your bags do not arrive with you, please let us know straight away so we can adjust the transfer. If we do not hear from you, we treat it as a no-show.

If we lose or damage your luggage, we will pay you what the item was worth. Where we have been merely careless, this is capped at EUR 1,000 per booking. The cap does not apply if we have been grossly negligent or have acted deliberately.

We are not liable for cash, jewellery, valuables, electronics, travel documents or medication unless you told us about them before the journey and handed them to your driver. These are best kept with you.

Please report any damage straight away, and by the end of the journey at the latest.

Damage

If our vehicles are damaged or our staff injured, deliberately or through carelessness, the full cost falls to whoever caused it.

We will take legal action over injuries we can show were deliberate.

For damage to luggage, only the “Delayed luggage and liability” section applies. For anything else that is our fault, we will compensate you under Austrian law.

Cancellation rights

Transport booked for a specific date or time does not carry the usual 14-day right to cancel (§ 18 Abs 1 Z 10 FAGG). Our cancellation terms above are what apply.

Complaints

Please send any complaints in writing to [email protected] as soon as possible after your journey. We will confirm receipt within three working days and respond to the substance of your complaint within 14 days. Your statutory warranty rights remain unaffected.
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body.

Law and jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you live somewhere with stronger consumer protection, those rights still stand.

Disputes with businesses go to the courts in Innsbruck. For consumers, the statutory rules on jurisdiction apply.

Other terms

If any part of these terms does not hold, the rest still does. Side agreements are best put in writing so they can be proven; they are valid either way. The version that applies is the one in force when you booked.

Language

These terms are translated from German. If the versions differ, the German version prevails.

These terms apply from 01.10.2026 and replace all earlier versions.