Frequently Asked Questions
What guests ask us
most often.
Still have questions? Give us a call or send us an email.
By topic
Booking
How do I book a transfer?
Choose your route, enter your flight number and number of passengers, see the fixed price, and book. Confirmation arrives immediately by email.
What happens if my flight is delayed?
We track your flight number in real time. If your landing shifts, your pick-up shifts with it automatically, with no call from you and no extra cost.
Where do I meet my driver?
Your driver waits with a name board in the arrivals hall. You receive their name and phone number by email beforehand.
How late can I book?
Online bookings are possible up to 12 hours before departure. For anything shorter notice, please call us directly and we will usually find a solution.
Payment
Is the price really fixed?
Yes. The price shown at booking is per vehicle, not per person. Night journeys, waiting time caused by flight delays, luggage and child seats are all included. There is nothing to worry about.
Which payment methods do you accept?
Your choice: online when you book, by debit card or any major credit card except American Express, or on arrival, paying your driver in cash or by card.
Are there surcharges for night journeys or public holidays?
No. The fixed price applies around the clock.
General
How much luggage can I bring?
Please tell us the number and size of your bags when booking, so your transfer runs smoothly.
Are child seats available?
From infant carriers to booster seats. Tell us when booking and the seat is fitted before you get in.
Do you drive outside the ski season?
Yes, we drive all year round. In summer we also offer private day tours, for example to Achensee, the Zillertal or the Dolomites. Individual tours on request.
What languages do your drivers speak?
All our drivers are native German speakers with good English.
Cancellation
Can I cancel free of charge?
Cancellations up to 24 hours before the scheduled departure are free. After that, cancellation fees apply under our terms and conditions.
What happens if my flight is cancelled?
With proof of cancellation we cancel your transfer free of charge under our cancellation terms. Please send us the relevant notice from the airline, coach operator or rail company in good time.
Can I change my booking?
We change the date, number of passengers or destination address free of charge up to 24 hours before departure. Contact us by phone or email.
What if I miss my flight?
Please inform us immediately so we can reassign the vehicle we have reserved for you. If we receive no notification, cancellation fees apply under our terms and conditions.
